Returns Policy

Return Period: The customer may request a refund or return within 8 calendar days from the delivery date if the product is defective or incorrectly delivered.

Resolution: Based on the request, EXCLUSIVE CARBON CASE d.o.o. will either:

  • Refund the payment to the customer’s account, or
  • Replace the product with a new one.

This will be completed within 30 days from receiving the returned product at the address stated on the return form.

Return Procedure: To initiate a return, send an email to
[email protected] including:

  • Name and address
  • Order number
  • Reason for return
  • Photos of the product

Return Address:

  • EU countries: Ship to the address specified in the return confirmation email.
  • Other countries: Deliver to the nearest airport.

Costs: The customer bears the return shipping cost.

Condition of Return: Products must be returned in their original condition with original packaging.

Invalid Claims

Refunds or replacements will not be granted if:

  • The return claim is unfounded,
  • The defect is caused by improper handling or use,
  • The product is damaged due to improper return packaging.

In such cases, the product will be returned to the customer at their expense, with a written explanation of the rejection.

Undelivered Orders

If the customer does not receive the ordered and paid product, they must report this within 8 calendar days of the expected delivery date by:

EXCLUSIVE CARBON CASE d.o.o. will promptly investigate the shipment and inform the customer of the resolution.